The Peer2Peer Warm Line has been in operation since the opening of the Peer Support and Wellness Center of Decatur in 2008. It provides Georgians the opportunity to receive peer support over the phone 24 hours a day. A Certified Peer Specialist is a person with lived experience recovering from behavioral health concerns, who has received special training to be able to listen with empathy, and who can provide assistance and resources to others.

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Who calls the Peer2Peer Warm Line?

People who live with chronic behavioral health conditions like depression or anxiety
People who are experiencing life’s challenges, such as grief, or unemployment
People who have limited mobility, but want to remain connected to others
People who are recovering from trauma, and need support

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How to contact the Peer2Peer Warm Line

Call 888-945-1414 (toll-free) statewide, or locally:

• Augusta: 706-738-3548

• Decatur: 404-371-1414

• Bartow County: 770-276-2019

• Colquitt County: 229-873-9737

• White County: 706-865-3601

 

If you or someone you know is experiencing a mental health crisis:

• Call Georgia’s Crisis and Access Line at 800-715-4225

• Call the National Suicide Prevention Lifeline at 800-273-8255

• Call 911

 

Is there a cost for this service?

The Peer2Peer Warm Line is a free service provided by the Georgia Mental Health Consumer Network and is funded through a contract with Georgia’s Department of Behavioral Health and Developmental Disabilities.
 

Are calls to the Peer2Peer Warm Line confidential?

We do ask for identifying information, as requested by our funders; however, it is not a requirement. We strive to provide the highest level of peer support, and understand that we will connect with callers whose needs are beyond the scope of peer support. We have a relationship with the Georgia Crisis & Access Line that allows for warm transfers

 

What happens during a Peer2Peer Warm Line call?

Our Certified Peer Specialists listen, respond, and provide peer support. They will support you in moving towards the life you want, and help you identify resources to support you on your path.

 

What are some things the Peer2Peer Warm Line helps with?

Providing hope and encouragement
Sharing their lived experience
Understanding what it is like to experience mental health challenges
Linkage to support for legal issues, social support services, housing assistance, and other barriers to wellness.